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SRT - StarTek Inc Thu 23'rd Feb 2017

Industry: Business Services Sector: Services
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Hold/Accumulate

Score: -0.08

#2816 of 5165
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StarTek Inc

8200 East Maplewood Avenue

Greenwood Village, CO 80111

303-262-4500

www.startek.com

Industry: Business Services

Sector: Services


Description

StarTek, Inc. provides business process outsourcing services in the United States, Canada, Honduras, Jamaica, and the Philippines. It operates in three segments: Domestic, Nearshore, and Offshore. The company’s service offerings include customer care, sales support, inbound sales, complex order processing, accounts receivable management, technical and product support, up-sell and cross-sell opportunities, and other industry-specific processes. It offers technical and product support services through telephone, e-mail, chat, facsimile, and Internet; and sales support services comprising lead generation, direct sales, account management and retention programs, and marketing analysis and modeling. The company’s provisioning and order processing services comprise order management and technical sales support for wire-line, wireless, data, and customer premise equipment; order fallout from its clients' automated systems; and direct-to-consumer services, such as provisioning, order processing, and transfer of accounts between client service providers. StarTek, Inc.’s receivables management services consist of first and third party collections services for clients in the telecommunication, cable and media, and healthcare industries; healthcare services include customer care, sales support, accounts receivable management, remote patient care, and medical triage to providers, payers, pharmaceutical, and device manufacturer businesses; and industry-specific processes comprise training curriculum development, workforce management, customer analytics, quality monitoring services, and dispositions. The company was founded in 1987 and is headquartered in Greenwood Village, Colorado.

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