eGain Earnings Calls

Q4 2024 Beat
$0.0400 (100.00%)
Release date Feb 13, 2025
EPS estimate $0.0200
EPS actual $0.0400
EPS Surprise 100.00%
Revenue estimate 22.529M
Revenue actual 22.389M
Revenue Surprise -0.619%
Q3 2024 Beat
$0.0400 (700.00%)
Release date Nov 12, 2024
EPS estimate $0.0050
EPS actual $0.0400
EPS Surprise 700.00%
Revenue estimate 21.68M
Revenue actual 21.799M
Revenue Surprise 0.549%
Q2 2024 Beat
$0.0800 (220.00%)
Release date Sep 05, 2024
EPS estimate $0.0250
EPS actual $0.0800
EPS Surprise 220.00%
Revenue estimate 21.36M
Revenue actual 22.462M
Revenue Surprise 5.16%
Q1 2024 Beat
$0.0800 (14.29%)
Release date May 09, 2024
EPS estimate $0.0700
EPS actual $0.0800
EPS Surprise 14.29%
Revenue estimate 21.36M
Revenue actual 22.35M
Revenue Surprise 4.63%

Last 4 Quarters for eGain

Below you can see how EGAN performed 4 days prior and 4 days after releasing the earnings report. Also, you can see the pre-estimates and the actual earnings. This information can give you a slight idea of what you might expect for the next quarter's release.

Q1 2024 Beat
Release date May 09, 2024
Fiscal end date Mar 31, 2024
Price on release $6.62
EPS estimate $0.0700
EPS actual $0.0800
EPS surprise 14.29%
Date Price
May 03, 2024 $6.39
May 06, 2024 $6.36
May 07, 2024 $6.36
May 08, 2024 $6.39
May 09, 2024 $6.62
May 10, 2024 $5.79
May 13, 2024 $6.11
May 14, 2024 $6.24
May 15, 2024 $6.01
4 days before 3.60%
4 days after -9.21%
On release day -12.54%
Change in period -5.95%
Q2 2024 Beat
Release date Sep 05, 2024
Fiscal end date Jun 30, 2024
Price on release $6.49
EPS estimate $0.0250
EPS actual $0.0800
EPS surprise 220.00%
Date Price
Aug 29, 2024 $7.19
Aug 30, 2024 $7.17
Sep 03, 2024 $6.62
Sep 04, 2024 $6.53
Sep 05, 2024 $6.49
Sep 06, 2024 $5.58
Sep 09, 2024 $5.03
Sep 10, 2024 $5.11
Sep 11, 2024 $4.90
4 days before -9.74%
4 days after -24.50%
On release day -14.02%
Change in period -31.85%
Q3 2024 Beat
Release date Nov 12, 2024
Fiscal end date Sep 30, 2024
Price on release $5.79
EPS estimate $0.0050
EPS actual $0.0400
EPS surprise 700.00%
Date Price
Nov 06, 2024 $5.75
Nov 07, 2024 $5.44
Nov 08, 2024 $5.52
Nov 11, 2024 $5.83
Nov 12, 2024 $5.79
Nov 13, 2024 $5.37
Nov 14, 2024 $5.38
Nov 15, 2024 $5.24
Nov 18, 2024 $4.98
4 days before 0.696%
4 days after -13.99%
On release day -7.25%
Change in period -13.39%
Q4 2024 Beat
Release date Feb 13, 2025
Fiscal end date Dec 31, 2024
Price on release $6.27
EPS estimate $0.0200
EPS actual $0.0400
EPS surprise 100.00%
Date Price
Feb 07, 2025 $6.31
Feb 10, 2025 $6.41
Feb 11, 2025 $6.31
Feb 12, 2025 $6.23
Feb 13, 2025 $6.27
Feb 14, 2025 $5.13
4 days before -0.634%
4 days after -18.18%
On release day -18.18%
Change in period -18.70%

eGain Earnings Call Transcript Summary of Q4 2024

Q4 Revenue

The fourth quarter revenue reached $22.5 million, down 9% year-over-year, but exceeded guidance expectations.

  • Profitability: Non-GAAP net income for the full year was $12.3 million, translating to $0.39 per diluted share, an increase of 47% from the previous fiscal year. For Q4, non-GAAP net income was $2.5 million or $0.08 per share.
  • Gross Margins: Gross profit margins remained robust at 72% for the year, despite a drop from 74% in the prior year.

Customer Metrics and Market Trends

  • AI Knowledge Segment Growth: eGain is experiencing a significant uptick in new logo acquisitions specifically in its AI Knowledge offerings, with new wins and RFPs up 50% year-over-year.
  • Customer Retention: The company maintained a 97% dollar-based net retention rate for knowledge customers, with a 106% expansion rate.
  • Strategic Partnerships: Notable client wins included major brands in various sectors like travel, education, and consumer goods, indicating strong demand for AI-driven solutions.

Operational Updates

  • Cost Management: Non-GAAP operating costs were down 13% year-over-year, reflecting effective cost control measures.
  • Share Buybacks: eGain repurchased approximately 2.8 million shares for a total of $17.3 million, with $17 million remaining in the buyback authorization.
  • Cash Position: As of the end of the fiscal year, eGain reported $70 million in cash and cash equivalents, down slightly from the prior year.

Outlook and Guidance

  • Q1 2025 Forecast: eGain expects total revenue of $21.4 million to $21.8 million and a potential net loss between $400,000 to $1.3 million. Non-GAAP expectations for net income could range from a loss of $400,000 to a gain of $500,000.
  • Full-Year 2025 Guidance: Annual revenue is projected to be between $92 million to $93 million with non-GAAP net income expected at $5 million to $6 million.

Strategic Direction

  • Investment Focus: The company plans to increase investments in R&D and brand marketing, especially within its AI Knowledge segment, to capitalize on growing market opportunities.
  • Competitive Landscape: eGain is successfully displacing various existing solutions (e.g., SharePoint, Salesforce, Confluence) as businesses seek more integrated knowledge management for AI applications in customer service.
  • Events: Upcoming investor activities include the Solve 24 conference in Chicago on October 29-30, where new product capabilities will be showcased, presenting a networking opportunity for investors.

Conclusion

eGain is positioned to leverage its strong foothold in the AI Knowledge market amid growing demand while strategically managing costs and enhancing client relationships. Investors should take into account the robust financial outlook, ongoing investment in R&D, and a commitment to driving new customer acquisitions as key points for future growth.

eGain Earnings History

Earnings Calendar

FAQ

When is the earnings report for EGAN?
eGain Corporation (EGAN) has scheduled its earnings report for May 07, 2025 after the markets close.

What is the EGAN price-to-earnings (P/E) ratio?
EGAN P/E ratio as of Feb 14, 2025 (TTM) is 26.22.

What is the EGAN EPS forecast?
The forecasted EPS (Earnings Per Share) for eGain Corporation (EGAN) for the first fiscal quarter 2025 is $.

What are eGain Corporation's retained earnings?
On its balance sheet, eGain Corporation reported retained earnings of $22.39 million for the latest quarter ending Dec 31, 2024.

What Is an Earnings Report?
An earnings report is usually issued quarterly (Q1, Q2, Q3 & Q4) by public companies to report their performance. Earnings reports typically include net income, earnings per share, earnings from continuing operations, and net sales. Looking at the earnings report investors can start gauge the financial health of the company and make even better decisions whether to buy, sell, or stay in the company. Fundamental analysts and value investors will typically hunt for stocks that continue to show good financial ratios and use a decline as an exit point. One of the most anticipated numbers for analysis is earnings per share because it indicates how much the company earned for its shareholders. The report will also indicate a possible dividend.

Earnings Report Content
Earnings reports generally provide an update of all three financial statements, including the income statement, the balance sheet, and the cash flow statement. These figures are typically measured against previous quarters/years. Furthermore, the earnings report usually includes a summary and analysis from the CEO or company spokesman, alongside a more general view of the financials and future forecast.

What To Know About Earnings Reports?
Announcement of earnings for a stock, particularly for well followed large-capitalization stocks, can move the market. Stock prices can fluctuate wildly on days when the quarterly earnings report is released. Despite good reports, stocks may very well fall if the investors were expecting more or they believe the next quarter will not be as good. Investors always try to be ahead of the market and future earnings/losses are often discounted into the current price of the stock. It is natural for stocks to start to move in either direction a few days before the release of an earnings report.
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ABOUT EGAIN CORPORATION
eGain
eGain Corporation develops, licenses, implements, and supports customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides unified cloud software solutions to automate, augment, and orchestrate customer engagement. It also offers subscription services that provides customers with access to its software on a cloud-based platform; and professional services, such as consulti...
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