Convergys Corporation Fund Company Profile

Description

Convergys Corporation provides customer management services to communications and media, technology, financial services, retail, and healthcare industries in North America and internationally. The company offers solutions across the customer lifecycle, including sales, customer service, technical support, customer retention, and collection services; and solutions in contact center technology comprising multichannel interaction, cross-channel integration framework, real-time decisioning engine, intelligent notification, campaign management, personalized care, personalized selling, agent productivity, and retention solutions. It also provides analytics and consulting solutions, including post-contact surveys, relational loyalty research, customer segmentation and profiling, call elimination analysis, digital channel optimization, and integrated contact center analytics solutions, as well as analysis of customer effort. The company operates approximately 130 contact centers and 92,900 production workstations. Convergys Corporation was founded in 1998 and is headquartered in Cincinnati, Ohio.